A Hand to Hold – Terms of Service and Privacy Policy
By using this website and any services provided by A Hand to Hold, you agree to the following terms. If you have any questions, please contact us directly before continuing.
Use of our services
A Hand to Hold provides emotional, spiritual and practical support for individuals and families facing serious illness, loss and end-of-life journeys. Our services are supportive in nature and are not a substitute for medical care, legal advice or professional counselling. You agree that you will seek appropriate medical or legal support from licensed professionals when necessary. We reserve the right to change, pause or discontinue any part of our services or website at any time.
Client responsibilities
You agree to provide accurate information when booking or communicating with us. You are responsible for ensuring that any information you share, including health-related context, is shared voluntarily and with the consent of anyone it relates to. You understand that our work is relational and based on compassion, presence and best practice, but outcomes cannot be guaranteed.
Limitation of liability
A Hand to Hold will not be held liable for any loss, harm or damages resulting from use of our website or services. All support is offered in good faith, and you accept that you engage with our services at your own discretion.
Intellectual property
All content on this website, including text, images, branding and materials, is the property of A Hand to Hold unless otherwise stated. You may not copy, reproduce or distribute our content without written permission.
Privacy and data protection
We respect your privacy and are committed to protecting your personal information. By using this site or submitting a form, you consent to the collection and use of your information as described here.
Information we collect
We may collect personal information such as your name, email address, phone number and any details you choose to share in a contact form or booking request. We may also collect basic analytic data to help us understand website usage.
How your information is used
We use your information to respond to enquiries, schedule sessions, provide services you have requested and improve the quality of our work. We do not sell or share your information with third parties except when required to deliver a service (for example, secure email or scheduling tools) or when required by law.
Storage and security
Your information is stored securely, and reasonable steps are taken to protect it against loss, misuse or unauthorised access. Although no system is completely secure, we maintain safeguards appropriate to the sensitivity of the information provided.
Your rights
You may request to view, update or delete your personal information at any time by contacting us. You may also withdraw consent for communication or data storage, except where information must be retained for legal or administrative purposes.
Cookies and analytics
This website may use cookies or analytics tools to improve performance, track usage patterns and help us understand how visitors interact with the site. You can disable cookies in your browser settings if you prefer.
External links
Our website may contain links to external sites. We are not responsible for the content, practices or privacy policies of any third-party websites.
Changes to these terms
We may update this document from time to time. Continued use of the website indicates acceptance of any revised terms.
Contact
If you have questions about these terms or your privacy, please contact us directly through the contact form on this website.